Quiz — Respond to request for information

E3-Q1 Multiple choice

A supervisor asks over the radio, “Can you get me the Tank 4 cleaning record?” What is the best first response from an operator?

“Received. Tank 4 cleaning record for today’s night shift?” “Yes,” then immediately leave the area to search without checking which record, shift or date is needed. “I think it was cleaned,” and provide the answer from memory because the tank is usually done each night. Forward the request to the whole shift list so someone else can decide what the supervisor meant.

E3-Q2 Fill the gaps

Before searching for information, confirm is needed, area or equipment it relates to, and needs the answer.

E3-Q3 Select all that apply

An operator requests information in a noisy area and English is not their first language. Which actions are appropriate? Select all that apply.

Select all that apply.

Use clear, plain language and avoid slang or unnecessary jargon. Ask the person to repeat back the key point or confirm the details in their own words. Use a diagram, label, log entry or written note if it helps confirm the information. Speak louder using the same words until they agree. Assume a nod means the person has fully understood the request.

E3-Q4 True or false

If a request for information is urgent but unclear, it is better to guess quickly than to clarify or escalate.

True False

E3-Q5 Matching

Match each request with the most appropriate workplace source.

How to handle a chemical safely

Whether a pump is isolated

Quantity produced on the last shift

Current planned production order

E3-Q6 Multiple choice

A team member asks which PPE is required for a chemical transfer. What should the operator do before answering?

Check the current SDS and procedure. Answer from memory because this chemical transfer has been done many times and is treated as routine work. Use the PPE that was chosen for a different chemical transfer on the previous shift if the task looks similar. Ask nearby workers what they normally wear and follow the most common answer if it sounds reasonable.

E3-Q7 Select all that apply

Which actions show correct access to workplace information? Select all that apply.

Select all that apply.

Check that a procedure or record is current before relying on it. Use the source that matches the request, such as an SDS for chemical safety information. Ask an authorised person when the approved record is missing or hard to interpret. Use an old printed copy if it is quicker than finding the controlled version. Rely on what usually happens when a recorded value is required.

E3-Q8 True or false

A log sheet and a control room screen show different status information for the same equipment. The operator should check or escalate the conflict instead of passing either value on as confirmed.

True False

E3-Q9 Multiple choice

An operator confirms that a pump is isolated and the maintenance team needs this information before starting a job. What is the best action?

Tell the authorised maintenance contact using the required method. Tell a nearby operator casually and assume the message will eventually reach the maintenance team. Post the isolation status widely to several groups, even if not everyone is authorised to receive it. Wait until the end of shift handover because the isolation status has already been checked once.

E3-Q10 Fill the gaps

When relaying information, send it to the , choose a method that suits the , and use wording that is .

E3-Q11 Matching

Match each situation with a suitable way to relay the information.

Immediate operational issue affecting a running process

Information that must be recorded for maintenance follow-up

Quality result that must be available to a section later

Receiver is away from the area but needs a timely answer

E3-Q12 Select all that apply

A request involves information that may be confidential or restricted. Which actions are appropriate? Select all that apply.

Select all that apply.

Check who is authorised to receive the information before sending it. Use the workplace-approved communication method or record for that information. Ask a supervisor if unsure whether the information can be released. Send it to a broad group so the correct person is likely to see it. Share it verbally with anyone who asks, as long as they work on site.

E3-Q13 Multiple choice

A contractor from a culturally and linguistically diverse background looks unsure after receiving an instruction about where to report a delivery delay. What is the best response?

Use plain words, show the contact, and ask them to confirm. Repeat the same technical wording more loudly and quickly so the contractor realises the message is important. Assume they understood because they nodded and did not ask another question after the instruction was given. Avoid giving the information until someone with the same first language is available to speak with them.

E3-Q14 Fill the gaps

A competent response to an information request is to first , then access information from an , and finally the information to the correct receiver.

E3-F1 Multiple choice

A production quantity is requested for the last shift. Which source is usually most reliable?

The approved production log, system record or confirmed count A rough estimate based on what usually happens A guess from a worker who was not on the shift The number from a similar product made last week

E3-F2 True or false

When information affects safety, quality or production, it may be necessary to confirm that the receiver received and understood the message.

True False